Dispatch and PSAP

ERGONOMIC SOLUTIONS

Operator focused ergonomic solutions for long-term comfort and performance

SITUATIONAL AWARENESS

Environment and layout designed to reduce cognitive load and improve decision making

ACOUSTIC CONTROL

Noise management strategies that support clear communication and concentration

VISUAL STABILITY

Lighting and visual comfort designed to reduce eye strain and support focus through long shifts

BUILT FOR 24/7 OPERATIONS

Durable, reliable ergonomic solutions engineered for the demands of continuous mission-critical use

YEARS OF CONTINUOUS USE

The Evolve Console - The Workhorse of the Dispatch /PSAP Center

The true measure of ergonomic engineering is not how a console performs on the day it is installed, but how it performs years later. Every Evolve console is built with the exclusive RedRick ComfortView™ Monitor Mounting System and engineered to support years of continuous 24/7 operation, large multi-monitor configurations, and long-term structural integrity. Designed to resist sagging, forward tilt, and loss of alignment over time, ComfortView maintains precise monitor positioning, smooth ergonomic maneuverability, and dependable performance. The result is a robust operational workhorse that delivers lasting reliability and long-term value for demanding dispatch and PSAP environments.

Designed with RedRick's exclusive ComfortView^TM Monitor Mounting System

Engineered with advanced ergonomics with smooth adjustability and intuitive controls

Precision sit-to-stand adjustability

Supports complex multi-monitor configurations

Durable steel frame construction for 24/7 reliability

Integrated cable management for a clean, safe workspace

Configurable and customizable to fit any space or operation requirement

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EXCEPTIONAL ERGONOMIC ENGINEERING

Our consoles are custom built with the exclusive RedRick ComfortView Monitor Mounting System

Custom-built for the rigors of 24/7 dispatch and PSAP centers, each console is built with the exclusive RedRick ComfortView Monitor Mounting System, combining ergonomic design with engineered precision. Developed to enhance operator comfort and reduce fatigue, it supports sustained focus, sharper situational awareness, and higher productivity even throughout the longest shifts.

Increased Focus

Greater Comfort

Higher Retention

Reduced Stress

Proven Results

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AN OPERATOR-FIRST PERSONAL ENVIRONMENT

ComfortView consoles offer a unique operator-first personal environment with features engineered around the requirements of modern dispatch/PSAP centers.

We bring the displayed information to you

ComfortView is engineered to bring the displayed information to the operator rather than forcing the operator to move toward the monitor array throughout the shift. Designed with a highly adaptable ergonomic mounting system, the monitor array can move fluidly along the desktop surface, allowing each operator to maintain proper viewing distance, ergonomic alignment, and visual comfort.

By reducing the need to lean forward or hold strained postures to view critical information, ComfortView helps minimize eye strain, muscle tension, and the long-term physical fatigue commonly associated with continuous dispatch/PSAP operations.

Configure Your Workspace Around the Way You Work

Design a monitor environment that works the way you do. Built with the RedRick ComfortView Monitor Mounting System, ComfortView supports virtually any monitor configuration while maintaining precise ergonomic positioning, smooth maneuverability, and long-term stability, even with large, complex multi-level display arrays.

Custom Fit for Your Space

Every dispatch center is different. ComfortView consoles are designed to adapt to the unique spatial, operational, and aesthetic requirements of your environment. From compact PSAPs to large-scale emergency communications centers, console configurations, desktop geometry, and workstation layouts can be customized to fit virtually any space while maintaining ergonomic consistency, workflow efficiency, and visual cohesion throughout the room.

THE DISPATCH/PSAP CENTER DESIGN

The Control Room Console is the Foundation of Performance

The control room console serves as the core of a fully integrated dispatch and PSAP environment. Beyond custom ergonomic consoles, we help organizations optimize room layouts, workspace configurations, acoustic control, ambient and task lighting, and ergonomic seating, to create environments that support comfort, efficiency, and long-term operator performance. Every element is designed and coordinated to work together as a unified operational system.

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ENGINEERED TO PERFORM

Inside the Control Room Console

Each feature of our console is engineered to improve operator comfort, support ergonomic performance, and provide the structural integrity required for years of continuous 24/7 operation. Together, these integrated components create a workstation built to withstand the demands of mission-critical environments while enhancing focus, productivity, and long-term reliability.

Explore our integrated console accessories to create a personalized, clutter-free workspace that enhances organization, improves accessibility, and maximizes usable work surface.

WHY ENVIRONMENT MATTERS

The Dispatch Environment Directly Influences Performance

Public safety dispatchers work in one of the most demanding environments in emergency response, requiring sustained vigilance, rapid decision-making, and constant information processing. A well-designed environment can enhance performance, while a poorly designed one contributes to fatigue, distraction, and inefficiency.

Our ergonomic consoles serve as the foundation of integrated operational environments where technology, lighting, acoustics, and workspace planning are coordinated to enhance situational awareness, improve operator comfort, and support consistent performance across 24/7 operations. Some examples are below.

70%+

of dispatcher fatigue is linked to environmental factors that can be designed and controlled

24/7

operations demand spaces that support physical comfort, mental clarity, and resilience

90%

of information processed by dispatchers is visual, making visual stability critical to performance

1 Decision

can impact countless lives. The console and environment should support accuracy, not create additional stress

SMALL DISPATCH / PSAP

Compact and efficient for smaller teams

MEDIUM DISPATCH / PSAP

A full balanced layout

LARGE DISPATCH / PSAP

Scalable design for larger operations

Glide Series (customizable)

Fully customizable to fit individual needs, the Glide's revolutionary floating work surface responds effortlessly to subtle natural shifts in posture, enhancing comfort without interrupting focus or workflow.

Signature Series (customizable)

Setting a new standard in ergonomic performance, the Signature series serves as the cornerstone of an optimized control room, offering limitless customization in work surface size, shape, and configuration to accommodate any SOC space.

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SEE THE EVOLVE DIFFERENCE

Discover how our consoles can transform your environment

Learn how advanced ergonomic engineering, the exclusive ComfortView™ Monitor Mounting System, and virtually unlimited customization capabilities help improve comfort, reduce fatigue, and support sustained performance throughout years of continuous operation.

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